VACK is a leading fishing tackle destination dedicated to serving anglers with high-performance products, trusted expertise, and an outstanding customer experience.

Founded by passionate anglers, we understand that every fishing adventure begins with reliable equipment and the confidence to perform on the water. That’s why we carefully curate our product selection, partnering with globally recognized brands to deliver exceptional performance, reliability, and value for every type of angler.

Whether you’re casting from the shore, exploring offshore waters, or targeting your next trophy catch, VACK is committed to providing the equipment, knowledge, and support you need to make every trip successful.

Our Mission

To inspire and empower anglers by delivering high-performance fishing tackle, expert guidance, and an outstanding shopping experience built on trust, innovation, and customer satisfaction.

Our Vision

To become the most trusted and respected fishing tackle destination in the Middle East, setting the standard for excellence in products, customer experience, and the growth of the angling community.

At VACK, we believe fishing is more than a hobby — it’s a lifelong passion that connects people with nature, adventure, and unforgettable experiences.

Have a question about your order, a product, or need help choosing the right gear? Our team is here to help. Reach out any time and we'll get back to you as soon as we can.

Get in touch

• Email: vackstores@gmail.com
• Phone / WhatsApp: 01556201573
• Address: El-Rawda Square, Al Manyal Al Gharbi, Old Cairo, Cairo Governorate 4240133, Egypt

You can also send us a message using the form below and we'll reply by email.

Last updated: 19 July 2026

At Vack Tackle we want you to be satisfied with every purchase. This Refund Policy explains when and how you can return items and receive a refund or exchange. It applies to all orders placed through vacktackle.com.

1. Return window

You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted.

2. Condition of returned items

To be eligible for a return, items must be:

• Unused and in the same condition in which you received them.
• In their original packaging, with all tags, accessories and free gifts included.
• Accompanied by proof of purchase (order number or receipt).

3. Non-returnable items

For hygiene, safety and practical reasons, the following cannot be returned unless they arrive faulty or incorrect:

• Items that have been used or show signs of wear (including rods and reels that have been rigged or fished).
• Hooks, lines, bait, and other consumables once opened.
• Products damaged due to misuse or improper handling by the customer.
• Items marked as final sale or clearance.

4. Damaged, defective or incorrect items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or a full refund at no extra cost to you.

5. How to request a return

1. Email us at vackstores@gmail.com with your order number and the reason for the return.
2. Our team will review your request and, if approved, provide return instructions.
3. Send the item back or hand it to our courier as instructed.

Please do not send items back before receiving confirmation from us.

6. Refunds

• Once we receive and inspect the returned item, we will notify you of the outcome.
• Approved refunds are issued to your original payment method. Card payments made through Paymob are refunded to the same card.
• Refunds are typically processed within 7 to 14 business days, depending on your bank or payment provider.
• Original shipping fees are non-refundable except where the item was faulty or incorrect.

7. Exchanges

If you would like to exchange an item for a different model or size, contact us at vackstores@gmail.com. Exchanges are subject to stock availability.

8. Return shipping costs

Unless the item is faulty or incorrect, the cost of return shipping is the customer's responsibility. When a return is due to our error, we cover the return shipping.

9. Order cancellation

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped, our standard return process applies.

10. Contact us

For any questions about returns or refunds:

• Email: vackstores@gmail.com
• Website: vacktackle.com

Last updated: 19 July 2026

This Shipping Policy explains how we process and deliver orders placed on vacktackle.com. Our goal is to get your gear to you quickly, safely, and reliably.

1. Order processing

Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation once your order has been dispatched.

2. Delivery areas

We deliver across all governorates of the Arab Republic of Egypt through our trusted courier partners.

3. Delivery times

• Greater Cairo: typically 2 to 4 business days.
• Other governorates: typically 3 to 6 business days.

Delivery times are estimates and may vary due to location, courier schedules, or circumstances beyond our control.

4. Shipping fees

Shipping fees are calculated based on your delivery location and are shown clearly at checkout before you confirm your order. We may offer free shipping on qualifying orders or during promotions.

5. Cash on delivery

Where cash on delivery is available, the order total (plus any applicable fees) is paid to the courier upon delivery.

6. Order tracking

Once your order is dispatched, we will share tracking details where available so you can follow your delivery.

7. Delays

Occasionally deliveries may be delayed due to weather, courier volume, or other factors. If your order is significantly delayed, please contact us and we will follow up with the courier on your behalf.

8. Incorrect address

Please make sure your shipping address and phone number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

9. Damaged or lost shipments

If your order arrives damaged or does not arrive, contact us as soon as possible and we will work with you and the courier to resolve it. See our Refund Policy for returns of damaged items.

10. Contact us

• Email: vackstores@gmail.com
• Website: vacktackle.com